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Digital Walls Consulting

What We Do

Managed

Services

Deep product specialists who know your landscape — not Level 1 triage agents reading from a script. We take full accountability for your SAP and Microsoft estate, with certified support practitioners, rigorous knowledge management, and 24/7 follow-the-sun coverage.

98%

SLA adherence across all managed clients

3k+

Support tickets resolved every month

5k+

Enterprise users supported across time zones

4.5+

Client effort score — Top 2 consistently

"Most AMS providers count tickets. We count outcomes. Our SLA is built around your business continuity — not our response time."

What We Do

Managed

Services

Deep product specialists who know your landscape — not Level 1 triage agents reading from a script. We take full accountability for your SAP and Microsoft estate, with certified support practitioners, rigorous knowledge management, and 24/7 follow-the-sun coverage.

"Most AMS providers count tickets. We count outcomes. Our SLA is built around your business continuity — not our response time."

98%

SLA adherence across all managed clients

3k+

Support tickets resolved every month

5k+

Enterprise users supported across time zones

4.5+

Client effort score — Top 2 consistently

"Your go-live is our starting line, not our finish line."

Coverage

SAP S/4HANA
SAP SuccessFactors
SAP GRC
SAP Ariba
SAP Concur
SAP BTP
Microsoft Dynamics 365
Power Platform

Capabilities

Full-spectrum AMS — from incident to innovation

We go beyond break-fix. Our managed service covers incident resolution, continuous improvement, enhancement delivery, and proactive monitoring — all from one team that knows your landscape.

Incident Management

24/7 follow-the-sun coverage across India, UAE, and Europe — P1 incidents acknowledged in 15 minutes by a certified SAP or Microsoft specialist, not a Level 1 triage agent reading from a checklist.

Proactive Monitoring & Early Warning

Automated system health checks, batch job monitoring, and performance threshold alerts — so we see the problem before your users do. Early warning system reduces repeat incidents quarter on quarter.

Change & Enhancement Delivery

Configuration changes, small enhancements, and regulatory updates — delivered through a governed change process with impact assessment, testing, and documented release notes.

Continuous Improvement

Every quarter we run a system health review — identifying automation opportunities, performance improvements, and capability gaps. AMS with us means your system gets better over time, not just maintained.

Reporting & Governance

Monthly SLA reports, ticket trend analysis, root cause summaries, and quarterly business reviews — full transparency into what we do and how your system is performing.

AI-assisted Support

Our AMS team uses AI-assisted diagnostics and knowledge management — so common issues are resolved faster and your team benefits from every fix we have made across our entire client base.

Why DWC for AMS

AMS built on depth, not headcount.

01

Certified specialists, not generalists

Every support practitioner on your account is certified in the modules they support — FI, GRC, MM, SuccessFactors, Dynamics 365. No cross-trained generalists covering modules they have never implemented.

02

Outcome reviews, not ticket counts

Monthly reviews focus on business continuity and system improvement — not how many tickets were closed. We flag patterns, propose fixes, and prevent recurrence.

03

Fixed-fee, predictable cost

No surprise invoices for out-of-scope incidents. Our AMS model is designed for mid-market budgets — you know exactly what you are paying and what you are getting.

04

AI-ready estate management

As part of every AMS contract we track your system's AI readiness — data quality, BTP connectivity, Joule activation status — so when you are ready to move, you are not starting from zero.

Our AMS commitment

SLA adherence

98%

Tickets resolved monthly

3,000+

Enterprise users supported

5,000+

P1 acknowledgement time

15 min

Client effort score (Top 2)

> 4.5

Support coverage

24 / 7

Case Studies

Delivered. Not just proposed.

AMS engagements across S/4HANA, SuccessFactors, GRC, and Ariba — at scale, across time zones.

Global AMS

24/7 enterprise support for a global S/4HANA estate

Global Enterprise — India, Europe, US

  • 3,000+ tickets resolved monthly across S/4HANA, GRC, Ariba, and Concur
  • 5,000+ enterprise users supported across time zones
  • 98% SLA adherence — client effort score consistently above 4.5
  • Early warning system reduced repeat incidents quarter on quarter
S/4HANA
GRC
Ariba
Concur

AMS + Enhancement

Managed services with continuous improvement for a manufacturing group

Auto Components Manufacturer, India

  • AMS covering S/4HANA MM, PP, SD, and FI modules
  • Quarterly enhancement releases delivered — 12 process improvements in first year
  • Statutory compliance updates for GST and TDS handled as part of contract
  • System health score improved from 62% to 91% over 18 months
S/4HANA
MM
PP
FI/CO

SuccessFactors AMS

Ongoing HCM support for a 6,000-person ITeS workforce

Leading ITeS Firm, India

  • Post go-live AMS covering Employee Central, Recruiting, and Payroll
  • Quarterly release updates managed — zero business disruption from SAP upgrades
  • HR self-service adoption increased from 60% to 88% through targeted training
  • Same consultants who implemented the system handling ongoing support
SuccessFactors
Employee Central
Payroll

Testimonials

Client Testimonials

Three years on the same AMS contract and the quality has not dropped once. The SLAs are hit every month, the quarterly reviews are genuinely useful, and when something breaks at 2am our P1 gets picked up immediately by someone who actually knows SAP — not a helpdesk agent asking us to restart the browser.

IT Director

Global Enterprise · S/4HANA AMS

What I value most is the quarterly improvement review. Every other AMS provider we have worked with just fixes what breaks. DWC proactively finds the things that are about to break and the automation we have not yet built. That is a completely different relationship.

GM IT

Manufacturing Group · AMS + Enhancement

SAP upgrades used to be the thing I dreaded most every quarter. Now DWC handles the entire release cycle — testing, change management, communication to the business. I found out our last upgrade had gone live from the absence of any calls to my phone. That is how it should work.

HR Technology Lead

ITeS Firm · SuccessFactors AMS

Let us run your SAP and Microsoft estate.

30 minutes. Tell us what your current AMS looks like and where it is
falling short — and we will show you what a different model looks like.

Book a session
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