Banking, Finance & Insurance – Digital Walls Consulting

Who We Serve

Banking,

Finance & Insurance

Regulated, audited, and scrutinised at every level. BFSI organisations need enterprise systems that are not just functional — they need to be audit-ready, compliant, and defensible when the regulator comes calling.

See case studies

800+

Pre-defined SoD conflict rules in our GRC accelerator

RBI

SEBI, CBUAE, CBB — regulatory compliance frameworks covered

96%

SLA compliance achieved post CRM go-live for NBFC client

8 wk

GRC access control from zero to audit-ready

"In BFSI, a misconfigured access control is not a system problem — it is a regulatory problem. We build GRC and compliance into the foundation, not as an afterthought."

The Challenge

Where BFSI enterprise systems are most exposed

The risk in BFSI is not just operational — it is regulatory. Every system misconfiguration, every access control gap, and every manual workaround is a potential audit finding.

Regulatory compliance and audit readiness

RBI, SEBI, IRDAI, CBUAE, CBB — each with their own requirements for access control, data governance, and audit trail. Manual compliance processes that take weeks to prepare for every audit cycle.

Segregation of duties and access governance

SoD conflicts that have accumulated over years of user provisioning. Role designs that made sense at implementation and grew into access bloat. Privilege creep that nobody mapped until the auditor did.

Revenue recognition and financial reporting

Complex financial products with non-standard revenue recognition requirements — leases, interest income, fee structures — that standard ERP configurations handle poorly and auditors scrutinise closely.

Large workforce management and compliance

Banks and insurance firms run large, distributed workforces with strict onboarding, background verification, and role-based access requirements. Manual HR processes that create compliance gaps from day one of employment.

Customer service at scale

High-volume customer interactions across loans, deposits, insurance claims, and investment products — each requiring different handling, different SLAs, and unified visibility that most CRM systems cannot provide.

Risk data and management reporting

Risk dashboards built on data from a dozen disconnected systems. Management packs that take two weeks to produce. Board-level reporting that still relies on finance analysts with Excel and a prayer.

What We Do

Enterprise systems for regulated financial institutions

Four areas where DWC delivers the most defensible, compliant, and auditable outcomes for BFSI clients.

GRC & Compliance

Audit-ready access control and SoD management

Our GRC accelerator gets BFSI organisations from zero to audit-ready in eight weeks — 800+ pre-defined SoD conflict rules, role design templates, and the emergency access workflows your auditors require.

SoD conflict identification and remediation across all users
Role redesign — function-aligned, regulator-defensible
Emergency access management with full audit trail
Quarterly SoD review and certification workflow
Audit report pack ready for RBI, SEBI, CBUAE, or CBB

Finance Transformation

S/4HANA finance for complex BFSI structures

Financial close automation, revenue accounting for complex products, multi-entity consolidation, and treasury management — with the regulatory reporting outputs your finance team needs.

CRM & Customer Service

Unified customer service across financial products

Dynamics 365 Customer Service for high-volume BFSI customer interactions — omnichannel case management, SLA enforcement, and a 360° customer view across loans, deposits, and insurance.

Case management across all product lines — unified queue and routing
Copilot-assisted agent responses — faster resolution, lower handle time
Customer Insights — unified profile across all product relationships
SLA management with regulatory escalation workflows

Risk & Data Intelligence

Risk dashboards and management reporting for BFSI leadership

Power BI and Azure analytics built on your existing SAP and core banking data — risk exposure, portfolio quality, compliance metrics, and board reporting that does not require two weeks of manual effort.

Case Studies

Delivered. Not just proposed.

BFSI outcomes across GRC, CRM, and finance transformation in India and the Gulf.

GRC

SoD remediation and GRC implementation for a telecom-services provider

Telecom Services Provider, India

Full SoD conflict analysis across 500+ SAP users
Role redesign — from 1,200 composite roles to 340 function-aligned roles
Emergency access management workflow implemented with full audit trail
Audit report pack delivered — first clean audit in three years

CRM

Omnichannel customer service transformation for an NBFC

NBFC, India

D365 Customer Service replacing 3 legacy ticketing systems
Average handle time reduced by 35% with Copilot-assisted responses
SLA compliance improved from 74% to 96% within 60 days of go-live
Unified customer view across loan, deposit, and insurance products

Finance Transformation

S/4HANA finance for a multi-entity financial services group

Financial Services Conglomerate, India

S/4HANA deployed across banking, insurance, and asset management entities
Revenue accounting configured for fee income, interest, and insurance premiums
Intercompany reconciliation automated — monthly close reduced by 4 days
Regulatory reporting templates built for RBI and IRDAI submissions

Testimonials

What our clients say

DWC were the first GRC consultants who spoke to our CFO and CISO in the same meeting. They understood both the technical access control problem and the regulatory risk we were carrying. The SoD remediation was done in eight weeks. Our auditors were satisfied for the first time in three years.

CISO

Financial Services Group · GRC

The SLA improvement was almost immediate. Our agents were sceptical of Copilot before go-live — within two weeks they were asking why we hadn't done this sooner. Handle time dropped, CSAT went up, and complaint escalations to the regulator fell by 40% in the first quarter.

Head of Customer Experience

NBFC · D365 Customer Service

We had been told by two previous consultants that our revenue recognition requirements were too complex for standard SAP. DWC configured RAR to handle all three of our product structures — fee income, interest, and insurance premiums — and our external auditors signed off without a single query.

CFO

Financial Services Conglomerate · S/4HANA Finance

Speak to a BFSI specialist today.

30 minutes, no slides. A direct conversation with someone who
understands the regulatory environment you operate in — and the
enterprise systems that need to support it.

S/4HANA, GRC, Ariba, Concur

SuccessFactors full HCM suite

Dynamics 365 across sales and service

Power BI, Synapse, Databricks

Joule, Copilot, custom GenAI

24/7 follow-the-sun AMS

TRANSFORM

SAP S/4HANA, MS-D365 F&O

SuccessFactors full HCM suite

Dynamics 365 across sales and service

Operate & Evolve

BDC, Datasphere, SAC, Azure DataLake, Power BI, Synapse, Databricks

Joule, Copilot, Custom GenAI

24/7 follow-the-sun AMS

Services and Staffing firms

Automotive, Agriculture, IM & C

Fashion Retail, Consumer Goods

Services and staffing firms

Auto, agri, electronics