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Microsoft Dynamics 365 CRM Support Engineer (L2/L3) Support– 1 Position

Job Code

D1029

YOE

4 to 8 Years

Type

FTE

Location

Hyderabad - Onsite

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Key Responsibilities

  • Investigate and resolve complex production issues involving CRM customizations, plugins, workflows, and integrations.
  • Perform detailed Root Cause Analysis (RCA) and implement preventive solutions.
  • Analyze CRM logs, platform traces, and integration failures.
  • Collaborate with development teams for bug fixes and application enhancements.
  • Support CRM integrations with external systems using REST APIs, Azure Services, Logic Apps, Service Bus, and middleware platforms.
  • Participate in performance tuning, optimization, and environment management activities.
  • Work directly with Microsoft Support for critical product-related issues.
  • Support change management, release management, and deployment activities.

Skill Requirements

  • 4–8 years of IT experience with at least 3+ years in Dynamics 365 CRM Support.
  • Experience in Application Production Support (L2/L3).
  • Experience supporting large-scale enterprise CRM environments.
  • Hands-on experience in troubleshooting CRM customizations and integrations.
  • Experience working with ticketing tools such as ServiceNow, Jira, or Remedy.
  • Good understanding of ITIL processes.

Preferred Qualifications

  • Microsoft Certified: Power Platform Developer Associate
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
  • Microsoft Certified: Power Platform Functional Consultant Associate
  • Experience with Azure DevOps and CI/CD pipelines.
  • Knowledge of Agile and DevOps methodologies.

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