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Digital Walls Consulting

Technologies — Microsoft

Microsoft

Copilot & AI

Microsoft AI is already in the applications your people use every day — Teams, Outlook, D365, and Office. We activate it correctly, govern it responsibly, and extend it with custom Azure AI scenarios that your business actually needs.

45

Minutes saved per sales rep per day — Copilot meeting automation

85%

Reduction in HR helpdesk tickets — Azure OpenAI knowledge assistant

35%

Handle time reduction — Copilot-assisted customer service agents

Zero

Hallucination risk — enterprise AI grounded on verified internal data

"Microsoft Copilot works best when your data is clean, your governance is in place, and the use cases are grounded in how your people actually work. We get those foundations right first."

Technologies — Microsoft

Microsoft

Copilot & AI

Microsoft AI is already in the applications your people use every day — Teams, Outlook, D365, and Office. We activate it correctly, govern it responsibly, and extend it with custom Azure AI scenarios that your business actually needs.

"Microsoft Copilot works best when your data is clean, your governance is in place, and the use cases are grounded in how your people actually work. We get those foundations right first."

45

Minutes saved per sales rep per day — Copilot meeting automation

85%

Reduction in HR helpdesk tickets — Azure OpenAI knowledge assistant

35%

Handle time reduction — Copilot-assisted customer service agents

Zero

Hallucination risk — enterprise AI grounded on verified internal data

Capabilities

AI that works in your enterprise — not just in demos

We focus on Microsoft AI that changes what your people decide, not just what they execute — meeting your teams in the applications they already use, with the security and governance your enterprise requires.

Copilot for Microsoft 365

Meeting summaries, email drafting, document generation, and data analysis in Teams, Outlook, Word, and Excel — deployed with security policies, sensitivity labels, and user governance so AI stays within your boundaries.

Copilot for D365 Sales

Post-meeting CRM updates, follow-up email drafts, opportunity summaries, and pipeline analysis — saving each sales rep 30 to 45 minutes per day while keeping your CRM data cleaner than it has ever been.

Copilot for D365 Customer Service

AI-assisted agent responses, case summaries, knowledge base suggestions, and sentiment detection — reducing handle time, improving first-contact resolution, and letting your agents focus on complex cases.

Copilot for Finance

Journal entry assistance, variance analysis, cash flow forecasting, and financial reconciliation in D365 Finance — so your finance team spends less time in the system and more time on decisions that require human judgement.

Custom Azure OpenAI Applications

Bespoke GenAI applications grounded in your enterprise data — internal knowledge assistants, document intelligence, contract analysis, and process automation built on Azure OpenAI with your security and compliance requirements.

AI Governance & Responsible Deployment

Copilot readiness assessment, data classification review, sensitivity label configuration, and AI usage policy design — so your Copilot deployment is secure, compliant, and governed from day one.

Solution Accelerators

Pre-built. Battle-tested. Ready to deploy.

Copilot Readiness

Copilot Readiness Assessment & Governance Framework

A structured 2-week assessment covering data classification, sensitivity labels, security posture, and use case prioritisation — so your Copilot deployment starts with governance, not an afterthought.

  • M365 data classification and sensitivity label audit
  • Oversharing risk assessment — SharePoint and Teams permissions
  • Copilot use case prioritisation matrix by function and impact
  • AI usage policy template and employee communication plan
M365 Copilot
Purview
Entra ID

Knowledge Assistant

Enterprise Knowledge Assistant on Azure OpenAI

A production-ready enterprise chatbot grounded in your internal documents — HR policies, SOPs, product documentation, and project knowledge — deployed in Teams with SSO and zero hallucination risk.

  • Azure AI Search index configuration for enterprise document corpus
  • Retrieval-augmented generation (RAG) architecture template
  • Teams bot integration with SSO and access control
  • Usage analytics dashboard — queries, accuracy, and adoption
Azure OpenAI
Azure OpenAI Search
Teams

Copilot Prompt Library

Role-specific Copilot Prompt Templates

Curated prompt libraries for sales, finance, HR, and service roles — so your teams get immediate value from Copilot without needing to learn prompt engineering from scratch.

  • Sales: meeting prep, CRM update, follow-up, and proposal drafting
  • Finance: variance analysis, journal review, and period-end reporting
  • HR: job description, policy Q&A, and onboarding communication
  • Service: case summary, response draft, and escalation decision support
M365 Copilot
Copilot Studio
D365 Copilot

Case Studies

Delivered. Not just proposed.

Copilot for Sales

Copilot deployment across sales and service — 45 min/day saved per rep

Industrial Manufacturer, India

  • Copilot for M365 and D365 Sales deployed across 60-person commercial team
  • Meeting summaries and CRM updates automated — 45 min saved per rep daily
  • 80% adoption within 30 days — fastest rollout DWC has seen in 5 years
  • CRM data quality improved significantly as a by-product of Copilot usage
M365 Copilot
D365 Sales Copilot
Teams

Azure OpenAI

Enterprise knowledge assistant replacing 200 monthly HR helpdesk tickets

Global ITeS Firm, India & US

  • Azure OpenAI assistant grounded on HR policies, SOPs, and project knowledge
  • 85% reduction in HR helpdesk tickets within 90 days of deployment
  • Deployed in Teams with SSO — zero additional login required
  • Responses sourced from verified documents — zero hallucination incidents reported
Azure OpenAI
Azure AI Search
Teams

Copilot for Service

Copilot-assisted service agents — 35% handle time reduction

NBFC, India

  • Copilot for D365 Customer Service deployed across 80-person service team
  • Average handle time reduced by 35% within 60 days of go-live
  • SLA compliance improved from 74% to 96%
  • Agent satisfaction scores improved — less time on repetitive queries
D365 Service Copilot
Customer Insights
Azure AI

Testimonials

Client Testimonials

Our sales reps were sceptical of Copilot before go-live. Within two weeks they were asking why we hadn't done this sooner. The meeting summary and CRM update automation saves each person close to an hour a day. At our team size that is a meaningful commercial return — and the CRM is now more accurate than it has ever been.

Chief Sales Officer

Industrial Manufacturer · M365 Copilot

The knowledge assistant has changed how our people find information. We used to get 200 HR helpdesk tickets a month on basic policy questions. That number dropped 85% in 90 days. What I value most is that every answer is sourced from a verified document — there have been zero hallucination incidents since we launched.

HR Director

ITeS Firm · Azure OpenAI

What DWC got right that others didn't was starting with governance. They spent two weeks on our data classification and permissions before touching Copilot. Most implementations skip that step — then spend months dealing with oversharing incidents. We haven't had a single one.

CISO

Financial Services · M365 Copilot

Start with a Copilot readiness assessment.

30 minutes. We will tell you honestly whether your data and
governance are ready for Copilot — and which use cases will deliver
the fastest return for your organisation.

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