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Digital Walls Consulting

What We Do

CRM &

Customer Experience

The gap between your CRM and your revenue is called adoption. We implement Dynamics 365 in a way your sales and service teams will actually use — because it fits how they work, not how the template says they should.

CRM adoption fails when it's built for reporting rather than insights. We design CRM to help sales reps make smarter decisions not just record transactions

D365

Connecting processes, people, and data across the enterprise

360°

Unified customer view across touchpoints

AI

Copilot-powered sales and service workflows

Fast

Accelerated go-live with pre-built templates

Capabilities

CRM that your teams will actually use

From pipeline management and service delivery to marketing automation and field operations — we cover the full customer-facing stack on Dynamics 365.

Sales Force Automation

Dynamics 365 Sales configured for your sales motion — pipeline visibility, opportunity management, quote generation, and Copilot-powered meeting summaries and follow-ups.

Customer Service & Case Management

Omnichannel service — email, chat, phone, and portal — with SLA management, escalation workflows, and Copilot-assisted agent responses that cut handle time.

Marketing Automation Marketing Automation

Customer journey design, email campaigns, lead scoring, and event management — integrated with your CRM so marketing-qualified leads flow to sales without manual handoffs.

Customer Insights & 360° View

Unified customer profile bringing together CRM, ERP, and transactional data — so every team sees the same customer, with the same history, in real time.

Field Service Management

Work order management, resource scheduling, and mobile field operations — with IoT integration for predictive maintenance and real-time asset tracking.

ERP-CRM Integration

Dynamics 365 integrated with S/4HANA , Oracle ERP or D365 Finance — quote-to-cash, order-to-fulfilment, and real-time credit checks without manual re-keying between systems.

Case Studies

Delivered. Not just proposed.

CRM and customer experience outcomes across manufacturing, services, and retail.

Sales Transformation

D365 Sales replacing disconnected spreadsheet-based pipeline

B2B Industrial Manufacturer, India

  • D365 Sales deployed across 4 regional sales teams in 10 weeks
  • Pipeline visibility improved — management saw accurate forecast for first time
  • Quote-to-order integrated with S/4HANA — eliminated dual entry
  • Copilot meeting summaries adopted by 80% of sales reps within 30 days
D365 Sales
Copilot
S/4HANA

Customer Service

Omnichannel service transformation for a financial services firm

NBFC, India

  • D365 Customer Service replacing 3 legacy ticketing systems
  • Average handle time reduced by 35% with Copilot-assisted responses
  • SLA compliance improved from 74% to 96% within 60 days of go-live
  • Unified customer view across loan, deposit, and insurance products
D365 Service
Customer Insights
Copilot

Marketing Automation

End-to-end lead management for a retail group

Retail & Consumer Group, India

  • Customer journey automation replacing manual campaign management
  • Lead scoring model reduced sales qualification time by 50%
  • Marketing-to-sales handoff automated — zero manual intervention
  • Customer Insights unified profiles from 4 data sources
D365 Marketing
Customer Insights
Power Automate

Testimonials

Client Testimonials

We had tried two CRM implementations before DWC. Both struggled with adoption because they were built around requirements rather than how our sales team actually worked day to day. DWC spent time understanding our processes first and then tailored the system accordingly. As a result, we saw strong user adoption within the first few weeks

Chief Sales Officer

Industrial Manufacturer · D365 Sales

The SLA improvement was almost immediate. The Copilot-assisted responses were the biggest surprise — our agents were sceptical, but within two weeks they were asking why we hadn't done this sooner. Handle time dropped, CSAT went up, and my team stopped dreading Monday mornings.

Head of Customer Experience

NBFC · D365 Customer Service

Before DWC, marketing and sales were operating in completely different systems with no visibility into each other. Now a lead that marketing nurtures flows to sales automatically with a full engagement history. That is a fundamental change in how our commercial team works.

CMO

Retail Group · Marketing Automation

Speak to a CRM specialist today.

30 minutes, no slides, no pitch. Tell us what your last CRM
implementation missed — and we will tell you how we would do it
differently.

Let's Talk
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